Below is a list of the various product warranties we give.
Batteries, Chargers, Wall Plug Adaptors & Variable Voltage Mods
28 day guarantee and life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If we believe the customer has damaged the product in any way, we reserve the right to refuse a refund or return.
28 days manufacturer’s guarantee on all mechanical mods. Please note that Mechanical Mods are for experienced users only. Vape Stores Kent accepts no responsibility for any damage caused by the incorrect assembling of any mechanical mod. Incorrect building of mechanical mods can cause damage to your equipment and as such Vape Stores Kent accepts no responsibility for the damage or potential injury caused.
E-Liquids and Drip Tips
Unfortunately we do not provide a warranty on these items for hygiene and health and safety reasons. This is unless our staff determine that the item received is incorrect or if there are any other extenuating circumstances.
Dead on arrival warranty. The customer must contact Vape Stores Kent within 24 hours after receiving their order for the warranty to be applicable. Contacting us after this period will mean that we cannot offer a refund or return. Please note that this also applies to multibuys.
28 days manufacturer’s guarantee.